M&T Bank is the 18th largest bank holding company in the U.S. with
more than $50 billion in assets. M&T Bank currently serves more than 1.9 million households through a network of more than 700 branches in Maryland, New York, Pennsylvania, Virginia, West Virginia, and Washington, D.C. M&T is a major customer of S1 for its Branch Banking solutions.
While at S1, my team and I conducted numerous on-site usability tests (in Buffalo, NY) of products that M&T would ultimately adopt. Among these products are S1's CRM (Call Center) systems and online banking (including Bill Payment) for M&T customer use.
Click here for a case study of S1's involvement with M&T Bank.
See a short video clip of a usability test at M&T below